- before the test
- Check in
- during the examination
before the test
Q. Where can I take my exams?
ONE. You must test in an enclosed, private space where you can maintain a strong and stable Internet connection, avoid interruptions, and protect the integrity of the exam content.
Great:Avoid a testing area with windows or glass partitions that allow others to see your screen, or your test may be revoked.
Q. How do I know if my computer will work with OnVUE software?
ONE. To make sure your system will work with our software, please check the minimum system requirements first. Next,run a system testand download OnVUE software before exam day.
On the day of the exam, before the start of the exam, we strongly recommendscan your systemrun another system test. If you have any problem pleaselog back into your accountto reschedule your exams. If you can't reschedule your exam, use itchatfeature to request help from the customer service team of that particular plan.
Q. What does the system test check?
ONE. The system test verifies:
- Download OnVUE app and secure browser
- Unzip and launch the secure browser
- Microphone/webcam/speaker functionality and permissions
- download speeds
- General communications between OnVUE and Pearson VUE servers
- A live video streaming connection
Q. How do I schedule my OnVUE exam?
ONE. After making sure your computer meets the system requirements,Log in to your account. Select the test you want to take and select the "home or office" option. Follow the rest of the instructions to schedule your exams. You will receive a confirmation email with your appointment details and important exam day information.
Q. Is my test site suitable for testing?
ONE. Your coach will make this decision before you start the exam. At check-in, you will be askedtake photos of your space (opens in new window), which the inspector will analyze.
For a positive result, make sure your space is private and secure. Clear the room of any unauthorized materials or preparation items. Disconnect and/or disable additional monitors (and, if applicable, systems). Any visible materials on the walls – including sticky notes, boards or blackboards etc. – may be inspected by your inspector and we may ask you to remove such material.
Great:If your test center fails hall verification, you will not be allowed to sit for the exam and may forfeit your exam fees.
Q. Can I take my exams using an employer-provided computer?
ONE. Yes, however, we do not recommend it. Test takers usually have better experience with personal computers. This is because employer-provided computers are more likely to have firewalls, VPNs, and other security policies that can block video streaming during the exam. If you need to use an employer-provided computer to take the exam, it's important to checktechnical requirements.
Q. Can I connect via tethering to a mobile hotspot?
ONE. We do not recommend this. Hotspot technology is not ideal for maintaining a reliable and consistent connection. To ensure optimal performance on exam day, perform asystem test.
Q. How do I check in for my trial and download the software?
ONE. You can have two options:
- Please refer to your confirmation, rescheduling or reminder email, which may have aCheck in to start the examLink. In this case, you can click this link from 30 minutes before to 15 minutes after the appointment start time.
- Click no"Log in now"On this page or on your test sponsor's external landing page. After logging into your account, your test will appearOpen online exams. Select the exam link and selectCheck-in.
In each process, you will be prompted to download and run OnVUE, our online monitoring software.
Q. I don't see the Check In button. What should I do?
ONE. To check in for your exams,Log in to your accountno earlier than 30 minutes before the scheduled time. Once logged in, you should see the Check In button. If it is not visible within 15 minutes of your scheduled exam time, please contact the program's customer service team viachat.
Q. What kind of ID will I need?
ONE. click noView Identity Requirements buttonon this page to make sure you have the right ID for online testing.
Q. My examiner hasn't started my exam yet. Where is my inspector?
ONE. After completing the necessary check-in steps and taking pictures of your face, ID and surroundings, you will see the following message:You are almost done with the check-in process.You will then be put in a line and wait a while for the inspector to review your check-in steps. Please note that other applicants may be ahead of you in the queue. The OnVUE app should tell you where you are in the queue. Most exams are started by an invigilator within 15 minutes of the appointment starting time.
Any lag could mean there's a problem with your photos or internet connection. In case of problems with your photos, an inspector will try to contact you via live chat or mobile phone. You may not recognize the phone number, which will have the US area code 617 or say "Pearson VUE" in the caller ID, but please respond so we can help. If we don't hear from you within 30 minutes, we may have lost connection with you. In such cases, please contact our customer service team viaPearson OnVUE supports live chat. We remind you that mobile devices must be kept away from the tests.
during the examination
Q. Can other people be in my testing area during the exam?
ONE. No. You may not allow anyone else, including children, housemates, etc., to enter or even pass through your testing area after the test has begun.
Q. Can I get help during the test?
ONE. No. The professor cannot answer questions related to the content of the exam and you will not be able to get help from others during the exam.
Q. Is software technical assistance available during the exam?
ONE. If you experience technical difficulties during the exam, simply raise your hand using the OnVUE app at the top of the screen and a coach will assist you. If for some reason this is not available, you can get help viachat buttonon this page or the OnVUE download page.
Most problems can be avoided by completing onesystem testand making sure you meet everyoneSystem requirementsbefore the tests. Common issues include unreliable internet connection and third-party apps trying to run during the exam. We strongly recommend candidates to confirm that all applications are closed and that there is sufficient and reliable internet connection before the test.
Q. What are the rules regarding personal belongings?
ONE. In general, all personal belongings should remain out of reach during the examination. However, if your exam program allows personal items or testing tools, such as calculators, during an exam, you will find that information in the program-specific policies section of this page.
Q. Can I eat or drink during the test?
ONE. Drinks are allowed during the exam, as well as chewing gum. It is forbidden to consume or use tobacco products during the examination.
Q. Can I take a break during exams?
ONE. Each exam program sets its own break policies. If your program allows for interruptions, you will find that information in the program-specific policies section of this page.
Q. Can an inspector interrupt me during my test session?
ONE. Yes. Inspectors can stop exams and take action if they find any suspicious behavior or rule violations. They may need to offer a reminder (eg, don't talk) or probe something (eg, show me your room, office, etc.).
Q. What types of prohibited behaviors will the inspector look for during the examination?
ONE. Examples of prohibited behavior include, but are not limited to, not following the invigilator's instructions, looking away from the screen, muttering or speaking loudly, covering the mouth or face, using unauthorized materials (e.g. inadvertent interaction with third parties or exit the webcam view.
Q. What if I lean out of the webcam view or out completely?
ONE. Unless during a scheduled break it integrates into your exam leaving the webcam viewfor any reason or duration, even if you have already answered the exam questions, will result in the interruption of the exam session and invalidation of the exam result.
Great:After the exam is complete, you must close the OnVUE application completely before exiting the webcam view.
Q. What happens if my mobile phone rings or gives an alert during an exam?
ONE. You can keep your mobile phone close, out of reach, during the exam in case the examiner needs to call you. Any use of a mobile phone other than talking to an invigilator is grounds for withdrawal from the exam.
When an inspector needs to contact you, they will call, not text. The number will always appear as 617-379-0635 and/or the caller ID may identify the number as "Pearson VUE". If this information is displayed, answer the call. If your phone rings and the call is not from a Pearson VUE inspector, do not answer.
If you receive a text message or other notification, ignore it and continue testing. If you want to silence your phone, let the inspector know that you only have access to your phone to silence notifications.
Q. Can tablets or mobile devices be used for OnVUE exams? What about touchscreens?
ONE. At this time, OnVUE exams can only be taken on desktop and laptop computers with Windows or macOS operating systems that meet theseminimum specifications. OnVUE does not support the use of tablets or touch screens. As noted above, portable devices are not permitted and must be placed out of reach.
Q. What happens if my internet connection goes down during an exam or if my supervisor asks me to restart my application?
ONE. If a disconnection occurs, the exam timer will stop and an examiner will attempt to contact you via computer or phone.Observation:You must respond or your trial session will be revoked.
If you lose connection or if an inspector prompts you to restart OnVUE, you can restart the application as follows:
- Locate the Downloads folder and open the OnVUE app again.
- Complete all required check-in steps and click Next. Your exam should reload and start. If your review does not restart, please contact our customer service team viachatfor additional support.
Once your connection is restored and if necessary the application is restarted, you will resume your exam from the question or the moment you left.
Q. Can I adjust the font size during the exam?
ONE. Yes. Even when the test computer is locked during an exam, you can use the CTRL+ and CTRL- keys to zoom in content up to 200%. Do not use touch screen technology at any time during the exam.
Q. Can I read questions aloud during OnVUE exams?
ONE. No. If this happens, an examiner will ask you to stop reading the questions aloud. If you continue, your exam may be revoked.
Q. What is a digital whiteboard?
ONE. As sketches or whiteboards are not allowed when taking an OnVUE exam, some exam programs allow you to use a built-indigital boardmake sketches or take notes(Opens in a new window).
Q. Where can I find my score report?
ONE. This varies by exam schedule. Check your program's procedures to find out when and where you can access your score report.
Q. Can I use headphones?
ONE. Headphones and earphones (wired or Bluetooth) are not permitted unless expressly authorized by the test sponsor.
Q. Are OnVUE test policies different from test center policies?
ONE. Yes. Due to their remote nature, tests with OnVUE require candidates to agree to additional policies that help protect the integrity of the test. This includes (but is not limited to) consent to recording and monitoring throughout the examination, along with the use of artificial intelligence (AI) and other advanced technology techniques. Test takers must accept these policies during the registration process before scheduling an exam.
Q. If an exam is offered at both test centers and through OnVUE, can I schedule the exam with one delivery method and reschedule it with the other?
ONE. No, as the rescheduling feature cannot be used to change the exam delivery method. However, if you want to change the delivery method, you must cancel the original appointment and schedule a new one.